TERMS & CONDITIONS

Last updated: 2026

These Terms & Conditions govern your use of HubHubGo, including our website, marketplace, profiles, booking functionality, membership services, verification services and related services.

By accessing or using the Platform, you agree to these Terms.

If you do not agree, you must not use the Platform.

1. ABOUT THE PLATFORM

HubHubGo is an online marketplace designed to connect customers with independent companions and experience providers.

The Platform may provide:

profiles;

search and discovery;

experience listings;

matching;

booking requests;

communication tools;

payment processing;

reviews;

verification;

membership services;

promotional services; and

related marketplace functionality.

Unless expressly stated otherwise, HubHubGo does not itself provide the personal or companionship services described in an individual Provider's profile.

The individual Provider is responsible for the services they offer and deliver.

Where the law characterises HubHubGo as providing, arranging, facilitating or participating in a particular service, nothing in these Terms is intended to exclude or avoid any legal obligation that cannot lawfully be excluded.

2. ELIGIBILITY

You must be 18 years or older to use the Platform.

By registering or submitting a booking request, you confirm that:

you are at least 18;

the information you provide is accurate;

you are authorised to use the contact details supplied;

you are not prohibited from using the Platform under Australian law; and

you will comply with these Terms and applicable law.

We may require age or identity verification before permitting access to certain Platform functions.

3. IDENTITY & VERIFICATION

We may require users or Providers to complete verification procedures.

Verification may include:

email verification;

Australian mobile verification;

government-issued identification;

selfie or liveness verification;

identity verification through a third-party provider;

profile verification;

payment verification; or

other reasonable safety checks.

A verification badge means only that the relevant verification process was successfully completed at a particular time.

It does not constitute a guarantee that a person is trustworthy, safe, suitable, truthful or legally entitled to provide every service described in their profile.

We may suspend or remove verification where information becomes unreliable or circumstances change.

4. PRIVATE ACCESS

Certain profiles or information may only be available following registration, verification or approval.

This may be done to protect:

Provider privacy;

customer privacy;

personal safety;

identity information;

confidential profile information; and

the integrity of the marketplace.

Private-access information must not be:

copied;

redistributed;

screenshotted for publication;

sold;

shared with third parties; or

used to harass, threaten or identify another person outside the Platform.

5. PROVIDER PROFILES

Providers are responsible for ensuring their profiles are:

accurate;

current;

lawful;

not misleading;

respectful;

consistent with Platform standards.

Providers must not make false claims concerning qualifications, experience, identity, age, location, availability or services.

HubHubGo may edit, moderate, suspend or remove profile content where reasonably necessary for safety, compliance, accuracy or Platform integrity.

6. CUSTOMER RESPONSIBILITIES

Customers must:

provide accurate booking information;

respect Provider boundaries;

communicate respectfully;

comply with agreed booking arrangements;

comply with applicable laws;

not threaten, intimidate, stalk or harass a Provider;

not attempt to obtain services outside the agreed booking;

not secretly record another person;

not publish another person's private information; and

not arrange unlawful activities through the Platform.

7. PROHIBITED CONDUCT

The Platform must not be used for:

exploitation;

coercion;

trafficking;

forced services;

services involving minors;

non-consensual activity;

fraud;

impersonation;

blackmail;

stalking;

harassment;

extortion;

hidden recording;

distribution of private images without consent;

illegal drugs;

weapons;

money laundering;

or any other unlawful activity.

Any attempt to involve a person under 18 in prohibited activity will result in immediate suspension and may be reported to appropriate authorities.

8. CONSENT & PERSONAL BOUNDARIES

All interactions must be consensual.

A booking does not constitute consent to any particular activity.

Consent may be:

given;

refused;

withdrawn; or

changed

at any time.

Neither payment nor booking creates an entitlement to another person's body, attention or participation in any particular activity.

9. BOOKINGS

A booking request is not confirmed until the Platform and/or Provider confirms it.

A Provider may decline a booking.

A customer may also withdraw a booking request subject to any applicable cancellation terms.

The Platform may refuse, cancel or suspend a booking where reasonably necessary for:

safety;

verification;

suspected fraud;

legal compliance;

breach of these Terms;

payment problems; or

Platform integrity.

10. PAYMENTS

Payments may be processed by third-party payment providers.

By submitting payment information, you authorise the relevant payment provider to process the transaction.

HubHubGo may charge:

booking fees;

marketplace fees;

membership fees;

promotional fees;

Provider subscription fees;

cancellation fees where lawfully applicable; and

other clearly disclosed charges.

All prices will be displayed before the relevant transaction is completed.

11. SUBSCRIPTIONS

Certain Providers may purchase recurring membership or subscription services.

The applicable subscription price, billing frequency and inclusions will be displayed at the time of purchase.

Unless otherwise stated, subscriptions automatically renew at the applicable interval until cancelled.

Cancellation will prevent future renewal but will not ordinarily refund a completed billing period unless required by law or expressly stated.

We will provide reasonable notice of material changes to recurring charges.

Nothing in this clause excludes rights available under the Australian Consumer Law.

12. PROVIDER MEMBERSHIP

Provider membership may provide access to features such as:

profile publication;

enhanced profile functionality;

analytics;

marketplace visibility;

experience listings;

booking tools;

promotional opportunities;

profile optimisation;

verification;

customer enquiries; and

other Platform features.

Membership does not guarantee bookings, revenue, enquiries, ranking or customer demand.

This is important.

I would explicitly keep this.

You are selling access to the marketplace and tools, not promising income.

13. MARKETPLACE RANKING

Profiles may be ranked according to factors including:

relevance;

location;

availability;

verification status;

profile completeness;

customer preferences;

reviews;

engagement;

membership features;

experience suitability; and

other marketplace factors.

Paid placement may be clearly identified where applicable.

We do not guarantee a particular ranking or number of views.

14. MATCHING

Our Platform may recommend Providers based on information supplied by customers and Providers.

Matching is intended to assist discovery.

A match score or recommendation is not a statement that two people are personally, romantically or professionally compatible.

It is a marketplace recommendation.

15. REVIEWS & TESTIMONIALS

Customers may be invited to submit reviews.

Reviews must be:

genuine;

based on an actual interaction or experience;

relevant;

non-defamatory;

respectful;

free of personal information belonging to another person.

Fake reviews, paid reviews presented as genuine, review manipulation and threats involving reviews are prohibited.

We may moderate reviews where necessary.

16. PRIVACY

Your use of the Platform is subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

You should read the Privacy Policy before submitting personal information.

17. CONFIDENTIALITY

Users must respect the confidentiality of information obtained through the Platform.

This includes:

names;

phone numbers;

email addresses;

photographs;

locations;

booking information;

personal circumstances;

identity information;

private communications; and

information concerning another user's activities.

You must not disclose such information without lawful authority or the person's consent.

18. PHOTOGRAPHS & CONTENT

By uploading content to the Platform, you confirm that:

you own it or have permission to use it;

it does not infringe another person's rights;

it is not misleading;

it complies with our content standards; and

you have obtained necessary consent from identifiable persons appearing in the content.

You grant HubHubGo a non-exclusive licence to host, reproduce, display and distribute the content as reasonably necessary to operate and promote the Platform, subject to your settings and our Privacy Policy.

19. SAFETY

We take reasonable steps to promote a safer marketplace, but no online platform can guarantee the safety of every interaction.

Users remain responsible for exercising reasonable judgement.

We strongly recommend:

meeting in appropriate circumstances;

maintaining communication with trusted persons where appropriate;

using Platform booking systems;

not sharing unnecessary personal information;

reporting concerning conduct; and

following applicable health and safety requirements.

20. REPORTING

Users may report:

suspicious profiles;

identity concerns;

harassment;

threats;

fraud;

coercion;

inappropriate content;

safety concerns;

suspected illegal activity.

Reports may be investigated.

We may suspend accounts while investigating.

21. SUSPENSION & TERMINATION

We may suspend or terminate an account where we reasonably believe that:

these Terms have been breached;

information is fraudulent;

verification has failed;

there is a safety concern;

unlawful conduct may have occurred;

payment fraud is suspected;

the account presents a material risk to another person or the Platform.

Where reasonably possible, we may provide an explanation.

Nothing prevents us from taking immediate action where necessary for safety or legal compliance.

22. INTELLECTUAL PROPERTY

The Platform, branding, software, design, content and technology belong to [BRAND NAME] or its licensors.

You may not:

copy;

reproduce;

scrape;

reverse engineer;

commercially exploit;

reproduce marketplace databases;

reproduce profiles; or

create a competing database

without permission.

23. THIRD-PARTY SERVICES

The Platform may integrate with third-party services including:

identity verification providers;

payment providers;

communication providers;

hosting providers;

analytics services;

CRM systems;

mapping services; and

other technology providers.

Those services may have their own terms and privacy policies.

24. LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded under Australian law.

To the maximum extent permitted by law, HubHubGo is not responsible for:

the independent conduct of a Provider;

inaccurate information supplied by a user;

interactions occurring outside the Platform;

unauthorised conduct by users;

loss caused by information voluntarily disclosed by a user;

third-party services;

technical interruptions outside our reasonable control; or

circumstances beyond our reasonable control.

We do not guarantee that a Provider will meet a customer's expectations.

We do not guarantee that a customer will meet a Provider's expectations.

25. DISPUTES

Where a dispute arises, users should first contact HubHubGo.

We may assist with marketplace disputes but are not necessarily a party to the underlying agreement between customer and Provider.

Nothing prevents a person from exercising rights available under Australian law.

26. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Material changes will be communicated where reasonably required.

Continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

27. GOVERNING LAW

These Terms are governed by the laws applicable in Queensland, Australia, unless another jurisdiction is required by law.

PRIVACY POLICY

HubHubGo

Last updated: 2026

1. OUR COMMITMENT

HubGubGo recognises that privacy is particularly important in a marketplace involving personal relationships, identity verification and private experiences.

We aim to collect only information reasonably necessary for operating the Platform, maintaining safety, processing bookings and providing our services.

Where the Privacy Act 1988 and Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements. The OAIC specifically expects a privacy policy to explain the kinds of information collected, collection methods, purposes, disclosures, access/correction, complaints and overseas disclosures.

2. INFORMATION WE COLLECT

Depending on how you use the Platform, we may collect:

Identity information

name;

date of birth or age confirmation;

government identification information;

verification results;

photographs;

selfie/liveness information;

identity verification reference numbers.

Contact information

email;

mobile number;

postal or general location information.

Profile information

For Providers this may include:

age range;

physical characteristics voluntarily provided;

interests;

photographs;

biography;

availability;

experience preferences;

service information;

location.

Booking information

dates;

times;

locations;

booking preferences;

communications;

transaction records.

Payment information

Payments may be processed by third-party providers.

We generally do not need to store full payment-card information ourselves.

Technical information

We may collect:

IP address;

browser;

device information;

cookies;

login information;

Platform activity;

analytics information.

3. SENSITIVE INFORMATION

Some information may constitute sensitive information under Australian privacy law.

Depending on the information supplied, this may include information concerning:

sexual orientation;

health;

criminal history;

biometric information;

other sensitive personal circumstances.

We will only collect sensitive information where permitted by law and, where required, with appropriate consent.

The Privacy Act treats certain categories of information as sensitive information, and additional protections apply.

4. WHY WE COLLECT INFORMATION

We may collect information to:

create accounts;

verify identities;

verify age;

operate profiles;

facilitate bookings;

process payments;

provide customer support;

prevent fraud;

promote safety;

investigate complaints;

moderate content;

provide matching and recommendations;

improve the Platform;

provide analytics;

communicate with users;

administer subscriptions;

meet legal obligations; and

protect our rights and the rights of users.

5. PRIVATE PROFILE INFORMATION

Information submitted for verification will not automatically become public.

Where possible, we distinguish between:

Public profile information

Information deliberately published as part of a Provider profile.

and:

Private verification information

Information collected to establish identity, age, safety or account integrity.

Private verification information will not be published merely because a person creates a profile.

6. IDENTITY VERIFICATION

Where identity verification is performed by a third-party provider, the verification provider may collect and process identification documents, photographs, biometric/liveness information or other verification data.

We may receive a verification result rather than retaining the underlying identification document.

The relevant verification provider's privacy policy will also apply.

We will seek to minimise the amount of sensitive verification information retained by [BRAND NAME].

7. HOW WE COLLECT INFORMATION

Information may be collected:

directly from you;

through forms;

through account registration;

through bookings;

through communications;

through verification providers;

through payment providers;

through cookies;

through analytics;

from other users where necessary to investigate reports; or

from publicly available sources where lawful and appropriate.

8. HOW WE USE INFORMATION

We will use personal information only for purposes reasonably connected with our functions and activities, or otherwise as permitted or required by law.

We will not sell personal information as a standalone commercial product.

9. DISCLOSURE

We may disclose information to:

identity verification providers;

payment processors;

hosting providers;

CRM providers;

email/SMS providers;

customer support providers;

professional advisers;

insurers;

fraud prevention services;

legal authorities where required;

emergency services where appropriate; and

Providers or customers where necessary to facilitate an agreed booking.

We will not disclose information merely because another user asks for it.

10. OVERSEAS DISCLOSURE

Some technology providers may process information outside Australia.

These may include cloud hosting, payment, verification, communications and analytics providers.

Our Privacy Policy will be updated as our service-provider arrangements develop to identify relevant countries where practicable.

The Australian Privacy Principles contain specific requirements concerning overseas disclosure.

11. SECURITY

We take reasonable steps to protect personal information against:

misuse;

interference;

loss;

unauthorised access;

modification; and

unauthorised disclosure.

Security measures may include:

access controls;

authentication;

encryption where appropriate;

secure hosting;

logging;

restricted administrative access;

verification controls;

data minimisation; and

retention controls.

We do not guarantee that electronic systems are completely secure.

12. DATA RETENTION

We retain information only for as long as reasonably necessary for the purposes for which it was collected, or where required for legal, accounting, safety, dispute-resolution or legitimate business purposes.

Verification information may be retained for a different period from ordinary profile information.

Where information is no longer required, we will take reasonable steps to delete or de-identify it.

13. ACCESS & CORRECTION

You may request access to personal information we hold about you.

You may also request correction where information is inaccurate, incomplete or out of date.

Requests should be sent to:

[email protected]

We may need to verify your identity before processing the request.

14. DELETION

You may request deletion of your account and personal information.

Deletion may be subject to:

legal retention requirements;

unresolved disputes;

fraud prevention;

financial/accounting obligations;

safety investigations; or

other lawful reasons for retaining information.

15. MARKETING

If you elect to receive marketing communications, we may send:

email;

SMS;

platform notifications;

promotional offers;

experience recommendations;

Provider opportunities; or

other marketing communications.

Commercial email and SMS marketing in Australia is regulated by the Spam Act 2003. Marketing messages generally require consent and must provide an appropriate unsubscribe mechanism.

You can unsubscribe from marketing communications at any time.

Transactional messages relating to your account, booking, payment, verification or security may still be sent where necessary.

16. COOKIES

We may use cookies and similar technologies to:

operate the website;

remember preferences;

maintain sessions;

analyse traffic;

prevent fraud;

improve user experience;

measure advertising.

You may be able to control cookies through your browser settings.

17. REVIEWS

If you submit a review, information contained within the review may be displayed publicly or to other Platform users, depending on the applicable review settings.

Do not include another person's:

full name;

phone number;

address;

email;

workplace;

identifying photographs;

private circumstances;

unless you have lawful authority and appropriate consent.

18. AUTOMATED MATCHING

The Platform may use automated systems to recommend Providers or experiences.

Recommendations may consider factors such as:

location;

availability;

interests;

experience type;

preferences;

profile information;

reviews; and

previous interactions.

A recommendation does not constitute a determination of a person's character, suitability or compatibility.

Important: because we're considering an algorithmic marketplace, this clause should be reviewed before launch. From 10 December 2026, additional APP 1 requirements apply where an organisation uses a computer program to make certain decisions that could reasonably be expected to significantly affect an individual's rights or interests.

19. CHILDREN

The Platform is intended exclusively for adults aged 18 and over.

We do not knowingly collect information from persons under 18 for Platform participation.

If we become aware that an under-18 account has been created, we may suspend the account and delete information where appropriate.

20. PRIVACY COMPLAINTS

If you believe we have mishandled your personal information, contact:

Privacy Officer

HubHubGo

[email protected]

We will investigate the complaint and respond within a reasonable period.

If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

21. PRIVACY POLICY CHANGES

We may update this Privacy Policy when our practices, technology or legal obligations change.

We will publish the updated version on the website and update the “Last Updated” date.